Building Stronger Relationships Across Healthcare Through Empathy


As healthcare systems have increased in size, it has become difficult for patients, doctors and caregivers to have meaningful conversations. And … it can sometimes feel like physicians, patients and advocates, and industry all speak different languages. Throw in the intense pressure of the COVID pandemic and the lack of good communication between these groups can leave people pulling in opposite directions when they should be working together. Ultimately, everyone shares a common goal: keeping patients alive and improving quality of life. This session will bring together experts who have made it their mission to build stronger relationships within healthcare through empathy and understanding, so that all perspectives can be heard and necessary questions can be asked and all treatment options be explored.


Shanelle Gabriel
HBO Def Poet/ Singer/ Activist/ Advocate for Lupus Awareness
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Erin Galyean
Author, Speaker, & Trainer
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Laura Adams
Special Advisor, National Academy of Medicine Catalyst, X4Health Principal, Laura Adams Consulting
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Sandra Leung
Executive Vice President, General Counsel , Bristol Myers Squibb
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